Returns & Refund Policy

We want you to love your Wolmen dress. If something isn't quite right, our Customer Care Team is here to help.

✨ Return Timeline

Step	Timeframe
Submit Return Request	Within 7 days of delivery
Return Approval	Within 2 business days
Ship the Item Back	Within 7 days after approval
Inspection Process	1–3 business days
Refund Processing	7–10 business days

What Is Considered Custom?

• Custom sizing
• Custom color requests
• Design modifications
• Changes to the original back style
• Choosing a color different from "As Picture"
• OEM dresses created from customer-provided photos
• Any special request beyond the standard design

Please note: Customized products cannot be returned or exchanged.

Refund Policy

Returns requested due to fit preference, change of mind, personal preference, or ordering multiple dresses with the intention of keeping only one are considered customer-responsible returns.

Original shipping fees and return shipping costs are non-refundable.

To help achieve the best fit possible, Wolmen offers custom sizing services on most dresses.

Restocking Fees

Returned Items	Restocking Fee
1–2 Items	30%
3 or More Items	40%

How to Return an Item

① Submit Your Request

Contact us within 7 days of delivery and provide:

• Your Order Number
• Reason for Return
• Photos of the item

We usually respond within 2 business days.

② Ship the Item Back

Once approved, please return the item within 7 days. We strongly recommend using a trackable shipping method.

③ Inspection

Returned items will be inspected upon arrival. Refunds can only be processed after the returned package has been received.

If the package is held by Customs, customs clearance fees are the customer's responsibility.

④ Refund Issued

Approved refunds will be returned to the original payment method within 7–10 business days.

Additional processing time of 3–5 business days may occasionally be required.

Custom Size Dresses

Custom dresses are made specifically according to the measurements you provide, including bust, waist, hips, height and hollow-to-floor measurements.

Because these dresses are created exclusively for you, custom-sized dresses cannot be returned or exchanged.

Please double-check all measurements and color selections before placing your order.

Alteration Assistance

For eligible custom-size orders, Wolmen may provide limited alteration reimbursement. Please send your order number together with a copy of your tailor's receipt for review.

Exchange Policy

We currently do not offer direct exchanges. Since all dresses are made-to-order, replacement items cannot be reserved in advance.

If your item qualifies for return, you may place a new order once the return process has been completed.

Cancellation Policy

Cancellation Time	Refund Amount
Unpaid Orders	Automatically cancelled after 24 hours
Within 24 Hours	100% Refund
24–72 Hours	80% Refund + Shipping Fee
72–120 Hours	50% Refund + Shipping Fee
More Than 120 Hours	Shipping Fee Only
After Shipment	Non-cancellable