Frequently Asked Questions

Q: How do I place an order?
A: Browse our collections and select your favorite style. On the product page, choose your preferred color and size, or select custom sizing if available. If you have any special requests, please leave them in the order notes before proceeding to checkout.

Q: Can I pay with my credit card?
A: Yes. We accept most major credit and debit cards, including Visa, Mastercard, American Express, and other secure payment methods available at checkout.

Q: Can I cancel my order?
A: Standard (non-customized) orders may be canceled before production or shipment begins. Please contact our customer service team as soon as possible if you wish to request a cancellation.

Q: Can I place an order by phone?
A: At this time, we do not process orders over the phone. However, our website is fully optimized for desktop and mobile devices, allowing you to place your order conveniently anytime.

Q: What are special requirements?
A: Special requirements refer to minor customization requests, such as adding straps or adjusting certain design details. Please include these requests in the order notes, and our team will review whether they can be accommodated.

Q: Which payment methods do you accept?
A: We accept major credit and debit cards as well as other secure payment methods available at checkout.

Q: Is my payment information secure?
A: Absolutely. Our website uses SSL encryption technology to protect your personal and payment information. All transactions are processed through trusted and secure payment gateways.

Q: How do I choose the right size?
A: Each product page includes a detailed size chart to help you determine the best fit. Please compare your body measurements with our size chart instead of relying on your everyday clothing size.

For detailed instructions, please visit our Size Chart and How to Measure pages.

Q: How should I take my measurements?
A: The key measurements are:

• Bust: Measure around the fullest part of your bust.
• Waist: Measure around your natural waistline.
• Hips: Measure around the fullest part of your hips.
• Hollow to Floor: Measure from the hollow at the base of your neck to the floor while standing barefoot.

For the most accurate results, wear fitted clothing while measuring.

Q: What if my measurements don't match a standard size?
A: If your measurements fall between sizes or do not correspond to one standard size, we recommend selecting our custom sizing option and providing your exact measurements.

Q: Are UK and EU sizes standard?
A: Dress sizing varies significantly among manufacturers. Please always refer to the size chart provided on each product page.

Q: Do you offer custom sizing?
A: Yes. Many of our dresses can be custom-made according to your measurements to provide a more personalized fit.

Q: Can I make design changes to a dress?
A: Minor design modifications may be available depending on the style. Please contact our customer service team before placing your order to discuss your requirements.

Q: Is there an additional charge for custom orders?
A: Additional fees may apply depending on the complexity of the requested modifications. Details will be confirmed before production begins.

Q: How long does it take to receive my order?
A: Processing times vary depending on the dress style and whether customization is required. Shipping times depend on the destination and shipping method selected at checkout.

Q: Can I expedite my order?
A: Rush production and expedited shipping may be available for certain styles. Please contact us before placing your order if you need your dress by a specific date.

Q: Will I receive tracking information?
A: Yes. Once your order has been shipped, a tracking number will be sent to the email address associated with your order.

Q: Do you ship internationally?
A: Yes. We proudly serve customers worldwide. Available shipping methods and rates will be displayed during checkout.

Q: Can I return my dress?
A: Please refer to our Return Policy for detailed information regarding eligibility and return procedures.

Q: Are custom-made dresses eligible for return?
A: Due to the personalized nature of custom-made products, custom-sized or customized dresses may not qualify for return or exchange unless there is a quality issue.

Q: How long does it take to process a refund?
A: Once the returned item has been inspected and approved, refunds are typically processed within several business days. The exact timeframe may vary depending on your payment provider.

Q: Do your dresses include built-in bras?
A: Many of our dresses feature built-in bras for additional support. Please refer to the product description for specific details.

Q: Will I still need alterations?
A: Even with standard or custom sizing, minor alterations may be recommended to achieve the perfect fit.

Q: Are accessories included with the dress?
A: Unless otherwise stated in the product description, accessories shown in product photos are not included.

Q: Will the color look exactly like the photos?
A: Due to differences in monitor settings and lighting conditions, slight variations in color may occur. We strive to display our products as accurately as possible.